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During our opening times of 8.00 am to 6.00 pm Monday to Friday, 8.00 am to 5.00 pm Saturday, and 10.00 am to 4.00 pm Sunday, our team at Animal Ark is here to look after your pet.  Our team of dedicated Vets, Registered Veterinary Nurses, Student Veterinary Nurses, and Patient Care Assistants ensure that your pet has the very best care.  

Inpatients admitted during these hours are cared for by our team, however, we will be changing how we operate out of hours.

Starting on August 27, 2021, we will be joining in a partnership with Wylie Veterinary Centre for our out of hours care and bank holidays coverage.

Wylie Veterinary Centre contact details:

Address: 196 Hall Lane, Upminster, Essex RM14 1TD

Phone number: 01708 251200

Wylie Veterinary Centre

We have selected the Wylie Veterinary Centre as our out of hours care partner due to their excellent level of veterinary care. Wylie Veterinary Centre have their own dedicated team and facilities.  They will bill you separately for their care.

In many cases, your animal Ark Veterinary Surgeon and the Wylie Veterinary Centre team will discuss your pets’ case history, the tests and treatment to tailor an appropriate treatment plan. As Wylie Veterinary Centre are a partner company, they will call you for consent for further workup or treatment.  They will discuss their estimated bill for their services.  

Patient care

Inpatients admitted during our normal opening hours are still cared for by our dedicated team.

Patients admitted out of hours will be cared for by our partners at Wylie Veterinary Centre. They have state of the art facilities and the latest equipment to monitor your pet overnight. If your pet improves whilst under the care of the Wylie Veterinary Centre team and they recommend discharging your pet from the hospital, they will contact you to arrange a suitable collection time and will request payment for the treatment they give. A detailed invoice will be printed out and attached to your pet’s paperwork so you can see the itemised overview of your pet’s treatment and care.

Although having your pet at the vets can be a worrying time, by using Wylie Veterinary Centre, you can continue to receive the very best of treatment and care 24 hours a day.   

We are here to support you

Should you have any questions on our out of hours partnership with Wylie Veterinary Centre, please feel free to contact our team.