We have an exciting opportunity for an Operations Support Manager to join our team.
Role: Operations Support Manager
Term: 6 or 12-month contract
39 hours a week Monday to Friday.
Passionately providing unparalleled quality vet care for pets and their families.
Animal Ark Vets are one of the largest providers of high-quality veterinary services in Essex & North East London. We are proud to be known for excellent patient care and are dedicated to maintaining the professional skills of our teams at a high level.
Our philosophy is to provide compassionate and high-quality veterinary care and to reinvest in our facilities and team. We are client-focused, progressive and professional.
We are accredited under the Royal College of Veterinary Surgeons (RCVS) Practice Standards Scheme. We place a strong emphasis on professional development, providing a supportive environment and are committed to continuing the education of our teams.
Experience the Animal Ark Vets difference today!
MAIN PURPOSE & GOALS
Working alongside the Clinical Director and Practice Manager you will;
Achieve the regional business performance targets working closely with the practice teams and the key relationships
Analyse KPI and Management information to maximise performance growth. Control costs through debt, petty cash, refunds, equipment stock orders, general maintenance and invoice management
Identify new business development through practice expansion, new contracts and business to business opportunities
Efficiently integrate and to support new acquisitions and teams Lead, inspire, motivate and develop the practice teams to deliver excellence in all that we do
Build and sustain close working relationships with clinical and administrative staff ensuring all the necessary tools are available to them to be confident in their roles
Contribute to the development of an environment that encourages change, growth and trust in our own company and in our partnership with others, working together as one team
Respond to clinical and operational concerns or complaints timely and effectively ensuring you are accessible and responsive
Create clear and effective two-way communication across the practice, ensuring accurate communication flows from the senior management team to all colleagues
Develop practice teams through regular one to ones, coaching and regular performance reviews
Manage area employee relation issues including sickness absence, disciplinaries, grievances, appeals ensuring they are dealt with in a timely manner
Deliver excellent quality customer-driven services at all times consistently delivering the highest levels of service and provisions for both customer and patient
Ensure all practices comply with the relevant Quality Standard and Health and Safety standards by carrying out regular audits and reviews
Organise and support networking events across the area to support practice growth in the specialist sector
Implementation of marketing promotions and social media awareness
Conduct regular visits to the practice throughout the area providing encouragement, support and guidance whilst looking for and sharing best practice
Ensure the resourcing of the teams is efficiently planned to ensure the quality of care to the customer and our patients are adequate and surgery utilisation is maximised to its potential
Committed to and always acting in accordance with company protocol, policies and procedures and also legislation