Animal Ark Veterinary Centre

24 Hour On-Site Care & Emergency Service

020 8599 8544

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Client Care Crew


Scott heads up the Client Care team as Client Care Team Leader. 

Scott joined animal ark in August 2017. He has a degree in Zoo Management from the University of Chester & Reaseheath College.

Scott has previously worked at Colchester Zoo where he worked with tigers, wolves, hippos & birds of prey.

Scott is a people person and joined Animal Ark so that he could work with both animals and humans!


Nikki is one of the longest serving team members at Animal Ark, joining us in 2003.

Nikki started life here as a trainee veterinary nurse. She then went on to become Nursing Manager and Client Care Manager before starting a family. Nikki is now responsible for insurance claims processing, which may not sound the most exciting of topics, but it is a very important aspect for our clients to help them afford appropriate treatment for their pets.

In her spare time, Nikki enjoys spending time with her family.


Jodi  joined Animal Ark in March 2015 helping clients with their accounts.

Prior to joining Animal Ark Jodi worked in the financial sector within the motor trade so is a whizz with numbers.

She has three young children that keep her busy on a day-to-day basis and in her free time enjoys going to the gym.


Hannah joined Animal Ark at the beginning of 2018 and handles client insurance claims.

Hannah has experience in working with large insurance companies. She has returned to the UK from helping manage a family business in southern Spain.

Hannah has two rescued guinea pigs, George and Rodney and a lovely little rescue dog, Molly, who joined Hannah from Animal Ark’s re-homing scheme. Hannah also has a keen interest in horses and one of her fondest memories is swimming with dolphins while living in Mallorca.


Kate heads up the Client Care team as Client Care Team Leader. 

Kate joined Animal Ark in April 2018 and thoroughly enjoys her work at the practice. She’s always owned animals for as long as she can remember, including horses and dogs. 

Previously she owned a bar in Mallorca for two years which was great fun but decided to come back to Essex to be nearer to her family. 

In any spare time Kate loves exploring new places in her campervan with her nutty border collie brothers, Archie and Milo, and also spending time with her grandchildren.


Sheila joined Animal Ark in March 2018. 

Prior to joining us she worked at London City Airport for 20 years and with people with additional needs.

You will often see her on the desk welcoming clients and greeting patients. She is a real animal lover and has a little chihuahua who keeps her on her on toes. She has two grown up children as well and enjoys spending time with them.


Liz is Animal Ark’s Practice Manager, and has many years’ experience in managing veterinary clinics, a role she has always thoroughly enjoyed, and none more so than here at Animal Ark with a superb team and a wonderful community of caring pet owners. 

Married with five children, Liz’s house is bursting with animals; everything from a crazy dog who is almost blind and an entire little family of cats, to a tiny Russian hamster, her son’s exotic pets and the family favourite, Mr Piggles the guinea-pig, all from local rescue charities or through Animal Ark’s re-homing program. 

Liz is part of a lively church family and in her spare time she is a keen horse rider and mountain biker, but has been known to opt for more leisurely family walks in the countryside – and meals in country pubs!